General
- How does this site work?
This site is designed mainly for non-technical non-internet-savvy people.The functionality of the site is very straight-forward and the navigation are very user-friendly So You don't have to be a computer-genius to use it. Just a basic knowledge of computer and internet is enough for you to operate your account and perform activities here. on top of that you get help from us at every point. So whenever you are in need of any assistance DO NOT hesitate to write to us at info@hotmatchesonline.com. We will be at your service always.
- Is my personal information safe?
You personal credentials are absolutely safe and secure at HotMatchesOnline.com. As an user, your real identity such as full name, age, location etc is being kept completely hidden unless you wish to divulge your details through chat or messages. You main identity would be the username which you can choose at the time of registration and thus you have complete comtrol over your web presence here in HotMatchesOnline.com.
- How important is it to include a photo?
Adding a picture (or more) to your profile will greatly boost your chances of getting more and more responses. We have found from our experience that having a photo in the profile increase the response by more than 10 times. It is common that most people will search profile having photo and we have an option in our search criteria. So if you have a photo then you will have greater chance of making it into the top of the search result.
- Can I retrieve my old messages automatic deleted by the website?
Once deleted from trashbox, message cannot be retrieved.
- What are my chances and is there a quick way to get noticed?
New members come and go every day, to keep your chances high visit the site regularly and answer all your messages, keep track of all contacted members and when contacted try to answer it right away. Keep your profile to the point, usually a long description is a turn off. Don't forget to include your picture. In order to get response from wide variety of the members don't make your preferred partner profile too rigid, open up with your choices and contact as many people as you can. There is no quick fix for any thing take your time as your future life may depend on it. Most of all use your common sense and be very straight forward and honest.
Technical
- How do I change my Password?
After logging into your account, click on the change password link (under the 'Account Setting header). The system will ask for your old password and then the new one. Internet Security experts recommend changing your password at least once every three months.
- How do I send messages to other members?
Members can send unlimited direct messages to other members by click on send message button on top of each profile. Once a message is sent, the other member gets an instant notification via e-mail that you send him/her a message.
- If some one shows interest in me do I get notification?
Yes, if some one clicks on show interest in your profile, you get an e-mail informing you that so-and-so has shown interest in you.
- How many pictures I can include in my profile?
free members can upload 5 pictures and can only view all picture of other members where as paid members can upload up to 8 pictures and can view all available pictures of other members.
- What is 'Send a Song' and how does it work?
you are be able to send your favorite songs to other members from our large collection of popular songs. The other members can then listen to the song by just clicking on a button. If you cannot find the song you like you can send us a request and we will try our best to get that song in the list.
Membership
- How long I can keep my free basic membership?
You can keep your basic membership as long as you want. You just have to login once in 90 days to keep your membership active. If some one contacts you, shows interest in you within 90 days period that will also keep your membership active.
- After how long is an inactive profile removed from the site?
A profile which is inactive for more than 6 months is removed from the site. Certain profiles which are inactive for 6 months may not be removed from the site because the user is keeping it alive by replying to deactivate message sent by the site.
Further, if the site sends an email to a member and some how the email bounces, the profile is automatically deactivated and removed from the site until the user re-activates it. If the user does not re-activate in 3 months the user is completely removed from the site.
- If I am a premium member how many messages I can send in 24 hours period?
There is no limit how many messages you can send in a given day, however site uses a formula that detects how fast and how many repeated messages you are sending and to prevent spam, if your sent box matches that formula site will restrict you to 25 messages per day if you have 3 or 6 months membership and 50 messages per day if you have 1 year membership. Site suggest to take you time and look for the quality instead of quantity, quality messages will always give you better response.
