Help and Support

Technical Issues – Difficulties faced while using Hot Matches Online.com

1. I have encountered an error while using the Hot Matches Online.com dating service. How do I resolve it?

Ans: We regret the inconvenience created by the error. We would request you to report this error to our Customer Support team immediately at aaaa@bbb.com. Your quick response would enable us to enhance our service and serve you better. Please mention the followings -

1. The complete website address (URL) of the page where you encountered the error.
2. The error message and error number (if any) displayed.
3. The step or action you were trying to perform when you encountered the error
4. The date and time when you encountered the error.

2. The contents displayed on your website are not updated. I cannot see any new content.

Ans: The most likely reason for this situation could be that your browser is displaying the older version of the page which was saved (cached) on your computer’s hard disk. You could try to resolve the problem by cleaning your computer’s cache. Please perform the following steps - 

1. In your Internet Explorer’s top menu, select ‘Tools’
2. Select ‘Internet Options’ from the list
3. In the pop-up window, check the ‘Delete all offline content’ check box
4. Click on the ‘Delete files’ button
5. Click on the ‘OK’ button of the window

3. While browsing your website, my session is getting expired. What should I do?

Ans: This problem can arise if you have not performed any action in the page for a long time. For security reasons, accounts which have been inactive for more than 30 minutes are automatically logged off and redirected to the login page. We would request you to kindly re-login to Hot Matches Online.com, in case such a situation arises.

4. I am getting the error message ‘Your username or password is incorrect’. What should I do?

Ans: The most likely reason for this error could be mismatched case. Please remember that the username and password fields are case sensitive. Make sure that the ‘Caps Lock’ button is turned off, or on, as required, while entering these fields.

5. How can I contact your Customer Support team?

Ans: Here in Hot Matches Online.com, our Customer Support team is always happy to provide you with any kind of help you require. Please visit our Contact Us page, or send your email to xyz@abc.com with all your queries and suggestions. Feel free to contact us as often as you like.

6. How do I block other users?

If you want to block other unknown users from sending you messages, simply click on the Block User option featured at the bottom of the message. To unblock other users, you need to click on the ‘Blocked User List’, find the user you want to unblock and then click on Unblock.

7. How do I change my username or password?

To change username or password of your Hot Matches Online.com account, click on ‘Edit Profile’ and go to the Registration Detail page. From here you can change your username as well as password.